Secure Online Payments may be made using your credit card, debit card, or Paypal. Bella Rosa Designs also accepts Checks and Postal Money Orders. Personal checks must clear before merchandise can be shipped (usually 5-7 days). If you are paying by check or money order, payment is expected within 5-7 days. If payment is not received within 10 days the item(s) purchased will be put back into inventory and made available for sale.
Domestic & International: We utilize the shipping services of USPS, DHL, FedEx, and UPS, whichever is most economical while providing a 3-5 day shipping period. International customers please email first for a shipping quote and any other additional charges that may apply.
Shipping Insurance/Claims: Purchasing shipping insurance is strongly recommended. PLEASE NOTE uninsured lost or damaged items WILL NOT BE COVERED by the shipper and Bella Rosa Designs is not liable for refund due to loss or damage by the shipper. Great care is taken in the packaging of your purchases but occasionally items may be damaged in transit. If you receive an item that has been damaged we will be happy to file the insurance claim for you and follow up to ensure your refund is credited back to you as soon as the shipping service pays the claim. The shipping service is responsible for refunding the customer for damage claims. Once a claim has been submitted the shipping service will pick up the package from your home and the claim will be paid in approximately 10 business days. All shipping services REQUIRE that you retain the original packaging and box for their inspection and processing of your claim. Please keep all original packaging in tact and with your item for pick up. Failure to do so may result in your claim being rejected.
We want you to be completely satisfied with your purchase. In the event you wish to return an item for any reason other than shipping damages, please contact us via email within 5 days of receipt of your purchase to obtain a Return Authorization Number. Returned items without an Authorization Number will not be accepted. Returned items must be received by us within 10 days of issuance of Return Authorization Number.
Shipping fees are not refundable.
Returned items should be packaged securely in their original packaging and original condition, and MUST be insured for the value of the item. The original packing slip along with your Return Authorization Number must be included as well. Returned items which become lost or damaged during shipping and have NOT been insured shall VOID all refunds or store credit.
Custom or Special Order items are NOT returnable. Payment in full is required for all custom or special orders at time of order.
Sales taxes will be charged for shipments to Wisconsin addresses only and charged at the prevailing rate, currently 5.5%.